Don of Chandler, AZ
I must tell you I’m impressed (this is the second system Collins has installed for me) I know what I’m talking about as I was in the did in business for many years on the East Coast and for the last 15 years I’ve been all over the world doing trade contracts, and if all the trades worked like your team did I would have an easy job. Thanks, it is nice to know there are still contractors in AZ who know what the words ‘customer service’ means.
Kevin of Gilbert, AZ
Received a very prompt service call today for what turned out to be a lack of user knowledge of our unit. The technician was very professional and honest. You have earned my business as well as my recommendation should I need service in the future. Thanks.
John of Mesa, AZ
Paul serviced my AC/Heating unit today as he did about a year ago. Not too common in today’s society unfortunately, but I found Paul to be a real gentleman, careful, pleasant, accommodating, and patient with my unusual situation, as well as being informative and I’m sure quite expert in his field. Thank You.
Hunt of Chandler, AZ
When my TRANE heat pump quit working last week, I noticed that the thermostat was fairly beat-up so I replaced it. That didn’t fix the problem, so I went up on the roof and checked the fuses. Turned out that one of the fuses was blown, so I replaced them both. After the fuses the fan came on but the compressor did not. At this point the problem was beyond me. So I called Collins… One of your technicians corrected the problem within the first couple minutes of his visit… I wanted you to let you know that I appreciate the professional and courteous manner demonstrated by your technician. I will be using and recommending service in the future…
Amy of Mesa, AZ
Just wanted to let you know that it was a pleasure meeting with you concerning the purchase of my new air conditioner. As I had anticipated, you knew exactly what I needed in a replacement air conditioner, gave me excellent information on the various conditioners you handle, answered questions I had and gave me information so I could select the best conditioner for my home. …I was surprised that the installation could be done so swiftly and the installer showed up exactly on time, as promised. I will continue to have your company do service when needed, as it was the service, and caliber of service people, that your company did on my old air conditioner that prompted me to contact you when I wanted to replace the old unit. I certainly recommend Collins Comfort Masters for air conditioner needs whether it be for service or a new air conditioner
John of Mesa, AZ
This is a letter of commendation in behalf of Mr. Blaine Weigel. Mr. Weigel is indeed an expert in his field of air-conditioning and combines a truly remarkable personality of being totally professional and personable at the same time. Since the day of installation July 2005 until today, he has always been prompt, forthright and honest in answering all of my concerns. Somewhat unusual in today’s “Corporate America”, Mr. Weigel makes me feel like “family”. If my particular problem is unrelated to the installation, he goes out of his way to help resolve the problem. I feel extremely fortunate that Mr. Weigel is your Installation manager. He is indeed an asset to Collins Comfort Masters.
gary of Sun Lakes, AZ
Ruben just left our residence and it is almost 6:00 PM, and is totally dark out. He stayed with the repair of our heat pump until he had it running …Thank you so much for having a company that truly cares about customers – and “after the sale” is when that really counts!